Refund Policy
Thank you for choosing Eto Morondava for your excursions in Madagascar. We understand that unforeseen circumstances can arise, and we strive to offer you the best possible experience. Please read our refund policy carefully below.
Refund Conditions
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Cancellation by the Client:
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More than 7 days before the excursion date: A full refund will be granted.
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Between 3 and 7 days before the excursion date: A 50% refund of the total amount will be granted.
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Less than 3 days before the excursion date: No refund will be granted.
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Cancellation by Eto Morondava:
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If we need to cancel an excursion due to unforeseen circumstances (extreme weather, safety issues, etc.), you will receive a full refund or the option to reschedule the excursion.
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Refund Request Procedure
To request a refund, please contact us by email at contact@etomorondava.com. Include your reservation number and the reason for your request. Refunds will be processed within 30 business days.
Non-Refundables
Reservations canceled less than 3 days before the scheduled excursion date are non-refundable. We recommend informing us as soon as possible in case of changes to your plans.